Recovery & Beyond CIC (“we”, “our” or “us”) is committed to protecting and respecting your privacy.
We understand that people contacting Recovery & Beyond CIC may be going through difficult circumstances following major trauma or serious injury. We are committed to handling personal information with care, sensitivity and respect.
This Privacy Policy explains how we collect, use and protect personal information when you use our website, contact us or seek support.
Who we are
Recovery & Beyond CIC is a Community Interest Company (CIC) focused on supporting patients and families following major trauma and serious injury.
Our aim is to help people access practical, emotional and specialist support throughout recovery, rehabilitation and life beyond injury.
Recovery & Beyond CIC — Registered office: [REGISTERED ADDRESS] · Company number: [CIC NUMBER] · Email: [EMAIL ADDRESS] · Telephone: [PHONE NUMBER]
For the purposes of data protection law, Recovery & Beyond CIC is the data controller of your personal information.
What information we may collect
We may collect personal information when:
- You complete an enquiry form
- You contact us by email or telephone
- A healthcare professional, trusted partner or organisation introduces you to us (with appropriate consent)
- You request information or support
Personal information
- Name
- Contact details (telephone, email, address)
- Preferred contact method
- Relationship to an injured person where relevant
Sensitive personal information
Because of the nature of the support we provide, some information shared with us may relate to:
- Health or medical circumstances
- Serious injury or rehabilitation needs
- Emotional wellbeing
- Financial circumstances
- Welfare or benefits concerns
- Housing or care arrangements
We only collect information that is relevant to understanding support needs and helping people access appropriate services.
How we use your information
We may use personal information to:
- Respond to enquiries
- Understand support needs
- Help connect individuals to appropriate support or services
- Provide information and guidance
- Facilitate introductions to trusted delivery partners where appropriate
- Improve our services
- Meet safeguarding or legal responsibilities
We will only use personal information where we have a lawful basis to do so.
Our lawful basis for processing information
Consent
Where you choose to contact us or ask for support.
Legitimate interests
To help us provide support, improve services and operate effectively as a Community Interest Company.
Substantial public interest
Where sensitive personal information is shared to support vulnerable people following serious injury.
Legal obligations
Where we are required to share information for safeguarding or legal reasons.
Sharing information with trusted partners
Recovery & Beyond CIC works alongside trusted delivery partners, charities, healthcare professionals, rehabilitation providers and specialist organisations.
Where appropriate, and usually with your knowledge and consent, we may share information with trusted partners to help people access support.
- Welfare and financial support organisations
- Charities and peer support groups
- Rehabilitation providers
- Housing or independent living services
- Emotional wellbeing or family support services
- Trusted partner law firms where specialist legal guidance may be appropriate
There is no obligation to access legal support, and individuals will always be supported to make informed choices based on their circumstances.
We will never sell personal information to third parties.
Safeguarding and confidentiality
We understand the importance of confidentiality.
However, there may be situations where we need to share information without consent if:
- There are concerns about someone's safety
- We believe a person may be at risk of harm
- We are legally required to disclose information
Where possible, we will always explain this and involve people in decisions.
How long we keep information
We only keep personal information for as long as necessary to fulfil the purpose it was collected for, including legal, safeguarding and operational requirements.
Retention periods will depend on the type of information and support provided.
Keeping information secure
We are committed to protecting personal information.
We use appropriate technical and organisational measures to safeguard information against unauthorised access, misuse, loss or disclosure.
Your rights
Under UK data protection law, you have rights including:
- The right to access your information
- The right to correct inaccurate information
- The right to request deletion of information
- The right to restrict processing
- The right to object to processing
- The right to withdraw consent where consent is relied upon
To exercise these rights, please contact us by email.
Cookies and website information
Our website may use cookies and analytics tools to help improve user experience and understand website usage. Please see our Cookie Policy for further information.
Making a complaint
If you have concerns about how your information has been handled, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO) — www.ico.org.uk
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
